Privacy Policy Statement 

Effective: 10/23/25

This Privacy Policy describes how Haven Travel Club ("the Club," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit and use our website, www.haventravelclub.com (the "Site"), and our travel and membership services (the "Services").
By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy.
 
1. Information We Collect
 
We collect various types of personal information, which you directly provide to us or which is collected automatically as you use our Services.
 
A. Information You Directly Provide
 
This information is collected when you register for membership, book a trip, contact customer support, or subscribe to our newsletter.
 
Examples of Data Collected:
Name, email address, phone number, mailing address, username, and password.
Travel & Membership DataMember ID, passport number, visa information, dietary preferences, special accommodation requests, emergency contact information, and travel history (destinations, dates).
Financial & Transaction DataCredit/debit card numbers (stored securely by our payment processor, not by us), billing address, and transaction details related to bookings and membership fees.
Communications DataInformation you provide when you contact us via email, chat, or phone for customer support.
 
B. Information We Collect Automatically
 
When you access our Site, we may automatically collect certain information about your device and usage through cookies and other tracking technologies.
 
Examples of Data Collected:
Technical Data, Internet Protocol (IP) address, browser type and version, device type, time zone setting, operating system, and platform.
Usage Data Information about how you use our Site, including the pages you view, the links you click, the date and time of your visit, and the sites you visited immediately before and after the Site.
 
2. How We Use Your Information
 
We use the information we collect for the following purposes:

Service Provision & Fulfillment: To process your membership registration, book and confirm your travel arrangements (e.g., flights, hotels, tours), process payments, and provide you with member services.
 
Communication & Customer Support: To send you booking confirmations, membership updates, service announcements, and to respond to your inquiries, complaints, and requests.

Personalization: To personalize your experience on the Site, recommend destinations and deals based on your travel history and preferences, and deliver targeted content and advertisements.
 
Marketing & Promotions: To send you newsletters, special offers, and promotional materials about the Club and our partners (you can opt-out at any time).
 
Security & Legal Compliance: To detect and prevent fraud, protect the security of our Site and systems, comply with legal obligations, and enforce our Terms and Conditions.
 
Analytics & Improvement: To monitor and analyze trends, usage, and activities in connection with our Services, and to improve the functionality and user experience of our Site.
 
3. How We Share Your Information
 
We only share your personal information in the following limited circumstances:

• With Travel Suppliers and Partners: We must share your personal data (e.g., name, passport, and travel preferences) with third-party travel service providers to fulfill your bookings. This includes hotels, airlines, cruise lines, car rental companies, and local tour operators.

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• With Our Service Providers: We use third-party companies and individuals to facilitate our Services, such as payment processors, website hosting providers, email delivery services, data analytics providers, and marketing agencies. These service providers only have access to the information necessary to perform their functions and are required to protect the information.

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• For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Services or the public.

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• In a Business Transfer: If the Club is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as a business asset.

 
4. Cookies and Tracking Technologies
 
We use "cookies," which are small data files stored on your device, and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information. Cookies help us remember your preferences, analyze web traffic, and provide you with a more personalized experience.
You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. However, if you choose to refuse our cookies, you may not be able to use some portions of our Service.
 
5. Data Security
 
The security of your Personal Information is important to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal data. While we strive to use commercially acceptable means to protect your Personal Information, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
 
6. Your Data Protection Rights
 
Depending on your location and applicable law (such as GDPR or CCPA), you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete personal data.

• Request Deletion of your personal data.

• Object to or Restrict the processing of your personal data.

• Opt-out of the sale or sharing of your personal data (if applicable).

• Withdraw Consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please submit your request to the contact information provided in Section 9.
 
7. Children's Privacy
 
Our Services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us, and we will take steps to remove that information from our servers.
 
8. Changes to This Privacy Policy
 
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
 
9. Contact Information
 
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Haven Travel Club
Website: www.haventravelclub.com
Email: welcome@haventravelclub.com